Terms of Use

Welcome to Shaping Hospitality™.
By accessing or using our website (shapinghospitality.com) and our online learning platform, you agree to comply with and be bound by the following Terms of Use.
Please read these terms carefully before using our services.

1. Purpose of the website

Shaping Hospitality™ provides professional training programs and learning resources for the hospitality industry.
Our goal is to support hotels and hospitality professionals in developing operational excellence, leadership, and service quality through structured, practical, and engaging learning experiences.

2. Use of the platform

Our online courses are hosted on TalentLMS, a secure learning management system (LMS).
By enrolling in a course, you agree to:

  • Use the platform responsibly and only for educational purposes;
  • Not share, distribute, or reproduce any course material without prior written consent from Shaping Hospitality™;
  • Respect copyright and intellectual property laws;
  • Keep your login credentials confidential and not share your account with others.

Failure to comply with these rules may result in suspension or termination of access.

3. Intellectual property

All materials provided through this website and the learning platform — including text, videos, exercises, designs, and trademarks — are the exclusive property of Shaping Hospitality™ or its licensors.
You may not copy, modify, distribute, or publicly display any content without express written permission.

“Shaping Hospitality™” is a trademark used to identify our unique training programs, methodology, and learning content.

4. Payments and access

Participation fees are clearly indicated on our website or in official communication.
Access to the online courses is granted upon receipt of payment and remains available for the duration specified in the course description or training agreement.
All prices include applicable taxes unless otherwise stated.

5. Privacy and data protection

We take data protection seriously.
All data collected through this website or the learning platform is handled in accordance with our Data Security & Privacy Policy and the European Union General Data Protection Regulation (GDPR).
Our learning programs are securely hosted on TalentLMS, which complies with ISO/IEC 27001 and ISO 9001 standards.

6. Limitation of liability

While we strive to ensure the accuracy and reliability of our content, Shaping Hospitality™ cannot be held liable for:

  • Temporary interruptions of service due to maintenance or external causes;
  • Errors or omissions in course materials;
  • Any indirect loss resulting from the use or inability to use the platform.

Your use of the website and courses is at your own discretion and risk.

7. Changes to the Terms

We may update these Terms of Use from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the effective date clearly indicated.

8. Contact

If you have any questions about these Terms, please contact us at:
📧 office@shapinghospitality.com
🌐 www.shapinghospitality.com