Your questions answered

At Shaping Hospitality™, our primary objectives Shaping Hospitality™ is a professional learning platform dedicated to developing skills, mindset, and service excellence in the hospitality industry. Our courses are designed by industry professionals and foc...

Our programs are created for hotel teams and leaders at all levels — from reception and housekeeping staff to food & beverage teams and general managers.Each course helps employees strengthen their confidence, professionalism, and service culture.

All our courses are available online through TalentLMS, a secure and user-friendly e-learning platform used by leading companies such as Google, Meta, and Amazon.Participants can learn at their own pace, on any device, with progress tracking and interactiv...

Our programs combine narrative videos, reflection exercises, flashcards, and realistic case scenarios — all designed to make learning engaging and directly applicable in the workplace. Each lesson connects knowledge with emotional intelligence, creating la...

Yes. Upon completion of a course, participants receive a Certificate of Completion issued by Shaping Hospitality™. This certificate acknowledges course participation and personal development but does not represent an accredited academic qualification.

Yes. Courses can be purchased individually or in packages for hotel teams. We also offer enterprise access with customized dashboards, team progress and tracking.

All courses are currently available in English, French and Romanian. Additional languages can be provided upon request for partner hotels or training distributors.

Once your registration is complete, you will receive an email with your TalentLMS login credentials and direct access to your course.

Absolutely. TalentLMS works perfectly on desktop, tablet, and mobile devices. You can even download the TalentLMS mobile app for offline learning and progress tracking on the go.

For any questions, technical assistance, or partnership inquiries, please contact us at: office@shapinghospitality.com, www.shapinghospitality.com