Conflict is a natural part of hospitality work — what truly matters is how it’s handled. This masterclass helps professionals navigate disagreements with calm, empathy, and clarity, turning tension into opportunities for cooperation and trust.
Participants will learn to recognize conflict triggers, communicate assertively, manage emotions under pressure, and rebuild collaboration after difficult moments.
Through practical examples, reflection exercises, and emotional intelligence tools, this program transforms conflict management into a leadership skill — one that strengthens teamwork, professionalism, and guest satisfaction.
Great teams don’t avoid conflict — they learn how to handle it with respect and purpose.